Sugar works to get your order shipped within 24 hours. After that, you will receive a tracking number.
Due to COVID-19, we are not currently able to offer curbside pickup or instore pick up for orders other an workshop tickets (which are emailed to you).
Due to the intimate nature of our products, we are able to accept returns only for manufacturer defect. If you experience a product failure within 30 days of receipt of your item, please contact us and we will set up an exchange for the same product. Many products have additional warranties that extend past 30 days. If you are unsure about such warranties, please get in touch with us and we'll send you in the right direction!